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Customer Service Manager

We are looking for an experienced Customer Service Manager for our factory location. The Customer Service Manager will oversee our daily office operations, manager customer service employees and increase overall efficiency in customer service.   Candidate must have a minimum of 3 years customer service, with 3 years management experience in the apparel industry. 

Job duties include but are not limited to:

  • Manage all daily customer service operations and staff
  • Improve customer service quality
  • Supervise employees
  • Hands on involvement in all customer service related duties
    • Data entry/order processing and follow-up
    • Maintain various Excel logs
    • Handle inquiries via email, phone and fax
    • Manage multi-line phone with heavy calls
    • Maintain inventory and order company supplies
    • Communicate with production for status inquiries and relay to customers
    • Perform general administration tasks for the entire company

Required Skills

  • Must have extensive customer service experience
  • Strong organization skills and exceptional attention to detail
  • Ability to multi task and problem solve
  • Strong and effective communication skills, both written and verbal
  • Confident and professional phone skills
  • Ability to translate your skills to other employees through training and mentoring

Compensation based on experience.

Disclaimer: The above statements are not intended to be a complete statement of job content, rather to act as a guide to the essential functions performed by the employee assigned to this classification. Management retains the discretion to add or change the duties of the position at anytime.
Application form

Please add your cover letter to the first file box and your cv to the second file box. Files should be no bigger than 2MB.

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Size Guide
READY TO WEAR SIZE CHART
US 0 2 4 6 8 10 12 14 16 18
UK 4 6 6-8 8-10 12 14 16 18 20 22
ITALY 30 40 40-42  42-44 44 46 48 50 52 54
FRANCE 34 36 36-38 38-40 40 42 44 46 48 50
JAPAN 5 7 7-9 9-11 11 13 15 17 19 21
BUST 32.5"
33.5"
34.5"
35.5"
36.5"
37.5"
39"
40.5"
42"
43.5"
U BUST
25.5"
26.5"
27.5"
28.5"
29.5"
30.5"
32"
33.5"
35"
37"
WAIST
24"
25"
26"
27"
28"
29"
30.5"
32"
33.5"
35"
HIPS
35"
36"
37"
38"
39"
40"
41.5"
43"
44.5"
46"
SHOE SIZE CHART
US 5 5.5 6 6.5 7 7.5 8 8.5 9 9.5 10 10.5 11
ITALY 35 35.5 36 36.5 37 37.5 38 38.5 39 39.5 40 40.5 41
UK 2 2.5 3 3.5 4 4.5 5 5.5 6 6.5 7 7.5 8
FRANCE 36 36.5 37 37.5 38 38.5 39 39.5 40 40.5 41 41.5 42

* PLEASE NOTE THAT CONVERSIONS ARE APPROXIMATIONS