Prestigious Ready to Wear and Bridal Designer, Monique Lhuillier, is seeking an entry-level Ecommerce/Retail Assistant based onsite at our Los Angeles Home Office.  This role will report to the Ecommerce Project Manager and the Director of Retail and be a support extension for our Flagship Boutiques and Ecommerce site.  

We are looking for a rockstar with Shopify experience to deliver on customer experience objectives, optimize sales, help navigate cross-functional efforts and grow with the team.

Who You Are:

• Solid understanding of what makes an online shopping experience exceptional and high-end customer service
• Strong interest in Luxury Fashion; including merchandising and styling
• Collaborative approach with a curious mindset; you think outside-the-box and find creative solutions with ease
• Enthusiasm, energy, positive “glass is half full” outlook
• Passion for providing an amazing experience to everyone you come in contact with from customers to your team members
• Ability and willingness to execute at all levels; have a do-it-all mentality
• Comfort in an evolving landscape with composure in fast-pace, highly accountable roles and situations

Responsibilities:

• Responsible for assisting with the day-to-day operations and functionality of moniquelhuillier.com
• Graciously handle customer sales and support; answering customer inquiries over email, live chat and phone
• Process daily sales orders and working closely with our retail teams for inventory fulfillment
• Maintain effective merchandising of product throughout the site to achieve demand targets and improve the customer experience
• Proactively identify areas for improvement and resolve potential issues before they happen
• Assist with the execution of cross-category campaigns and events by partnering with licensing and retail
• Work closely with the retail buys to determine product selection and shots needed to support online merchandising features such as home pages, landing pages, and special projects
• Assist coordination of in-house photo shoots for all product availability and needs on the site
• Create detailed product descriptions and maintain spreadsheets with product information such as style numbers, skus, descriptions and status
• Maintaining inventory accuracy across multiple platforms
• In-depth understanding of Monique Lhuillier product offerings and knowledge of the product fully in order to convey the information to potential and existing client base
• Create seasonal store buy orders with accuracy for our 3 Flagship Boutiques 
• Maintain monthly & quarterly inventory, sales and expense reports for both ecommerce and our Flagship Boutiques
• Effectively keep track of pending orders needed to ship to stores and coordinate with shipping department and production team for updates

• Supporting the stores with coordinating samples, swatch requests, creating purchase orders, maintaining logs, supplies, etc.
  
  

Skills and Requirements:

• Knowledge and experience using Shopify Plus
• Superior organizational skills and attention to detail
• Strong interpersonal skills; written and oral communication
• Self-starter, entrepreneurial mindset with the ability to work independently while collaborating cross-functionally
• Demonstrate strong analytical skills and possess basic accounting principles
• Ability to juggle multiple projects at one time with accuracy and timeliness
• Proficient with Microsoft Suite with a general ability performing basic to intermediate Photoshop tasks
• Familiar with Slack, Dropbox and Google Drive is a bonus
• Hours are Monday-Friday from 8am-4:30pm with some availability for overtime as needed
• Must have reliable transportation

Location:
Los Angeles (Vernon), CA