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Careers

A world of Opportunity Awaits

General Manager - Retail

Duties and Responsibilities Overview:

  • Demonstrate sales leadership by playing an active role on the sales floor through customer engagement and product knowledge ensuring the highest level of customer service is provided.
  • Train and communicate current collection knowledge to all staff to ensure the team is fully educated on brand standards and language.
  • Develop and implement business action plans in collaboration with the Division Director to enhance sales for each product category.
  • Oversee and work together with the Alterations Department to ensure expertise, accuracy and efficiency while upholding customer service excellence.
  • Proactively follow current competitors and fashion trends, industry news and innovations in technology to constantly grow and enhance the Monique Lhuillier experience.
  • Conduct monthly coaching meetings with staff to review performance and provide constructive, timely feedback. Oversee annual review process for all store employees and set annual employee goals.
  • Attract, recruit, and retain a high performing team and build a talent pool through networking.
  • Manage the ongoing training of sales staff to retain and develop high potential clients delivering successful results.
  • Promote brand awareness and capture market share through community outreach in Orange County.
  • Lead the team on delivering superior customer service and after sales experience to increase and retain customer loyalty. Build and monitor CRM reporting with sales staff.
  • Monitor store expenses and maintain store budget while aiming to reduce overall cost.
  • Complete all necessary administrative duties and reporting in a timely manner necessary with a special order business.
  • Oversee the processing of daily incoming and outbound merchandise shipments.
  • Provide accurate monthly schedules by analyzing peak hours to ensure adequate floor coverage, drive sales and ensure exceptional customer experiences at all times.
  • Support and maintain visual merchandising standards.
  • Maintain full organization of company assets in back of house and sales floor.

Key Requirements

  • Minimum of 7 years sales management experience in luxury retail
  • Bachelor’s Degree in a related field is preferred
  • Experience in successfully opening a new store location (preferably in a mall Environment) with the proven ability to create an effective on boarding program
  • Proven ability to drive positive customer experiences that build loyalty and deliver results
  • Ability to manage competing priorities in a fast-paced, evolving environment
  • Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook
  • High level attention to detail on fit, fabric and garment construction
  • Industry awareness (Luxury Bridal included) and strong business instincts
  • Strong verbal and written communication skills and excellent organizational skills
  • Flexibility to work a retail mall schedule which will include evenings, weekends and Holidays

Location

Costa Mesa, CA

Application form

Please add your cover letter to the first file box and your cv to the second file box. Files should be no bigger than 2MB.

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Size Guide
READY TO WEAR COLLECTION SIZE CHART
US 0 2 4 6 8 10 12 14 16 18
UK 4 6 6-8 8-10 12 14 16 18 20 22
ITALY 30 40 40-42  42-44 44 46 48 50 52 54
FRANCE 34 36 36-38 38-40 40 42 44 46 48 50
JAPAN 5 7 7-9 9-11 11 13 15 17 19 21
BUST 32.5"
33.5"
34.5"
35.5"
36.5"
37.5"
39"
40.5"
42"
43.5"
U BUST
25.5"
26.5"
27.5"
28.5"
29.5"
30.5"
32"
33.5"
35"
37"
WAIST
24"
25"
26"
27"
28"
29"
30.5"
32"
33.5"
35"
HIPS
35"
36"
37"
38"
39"
40"
41.5"
43"
44.5"
46"
SHOE SIZE CHART
US 5 5.5 6 6.5 7 7.5 8 8.5 9 9.5 10 10.5 11
ITALY 35 35.5 36 36.5 37 37.5 38 38.5 39 39.5 40 40.5 41
UK 2 2.5 3 3.5 4 4.5 5 5.5 6 6.5 7 7.5 8
FRANCE 36 36.5 37 37.5 38 38.5 39 39.5 40 40.5 41 41.5 42
ML Monique Lhuillier Size Chart
US 0 2 4 6 8 10 12 14 16
BUST 32.5" 33.5" 34.5" 35.5" 36.5" 38" 39.5" 41" 43"
WAIST 25" 26" 27" 28" 29" 30.5" 32" 33.5" 33.5"
HIP 35" 36" 37" 38" 39" 40.5" 42" 43.5" 45.5"

* PLEASE NOTE THAT ML MONIQUE LHUILLIER IS OUR CONTEMPOARY COLLECTION. SIZING DOES VARY FROM OUR SIGNATURE READY TO WEAR COLLECTION.

* PLEASE NOTE THAT CONVERSIONS ARE APPROXIMATIONS