General Manager - Retail - London
WHAT YOU’LL DO
- Demonstrate sales leadership by playing an active role on the sales floor through client engagement and product knowledge ensuring an elevated level of service is provided.
- Train and communicate current collection knowledge to all staff to ensure the team is fully educated on brand standards and language
- Develop and implement business action plans to enhance sales for each product category
- Conduct monthly coaching meetings with staff to review performance and provide constructive, timely feedback. Oversee annual review process for all store employees and set annual employee goals
- Attract, recruit, and retain a high performing team and build a talent pool through networking
- Manage the ongoing training of sales staff to retain and develop high potential clients delivering successful results
- Promote brand awareness and capture market share through community outreach in the European Market
- Lead the team on delivering superior customer service and after sales experience to increase and retain customer loyalty. Build and monitor CRM reporting with sales staff
- Monitor store expenses and maintain store budget while aiming to reduce overall cost
- Complete all necessary administrative duties and reporting in a timely manner necessary with a special-order business
- Oversee the processing of daily incoming and outbound merchandise shipments
- Provide accurate monthly schedules by analyzing peak hours to ensure adequate floor coverage, drive sales and always ensure exceptional customer experiences
- Support and maintain visual merchandising standards
- Maintain full organization of company assets in both the back of house and sales floor
ABOUT YOU
- Minimum of 7 years sales management experience in luxury retail
- Bachelor’s Degree is preferred
- Experience in successfully opening a new store with a proven track record in creating an effective on boarding program
- Proven ability to drive positive customer experiences that build loyalty and deliver results
- Ability to manage competing priorities in a fast-paced, evolving environment
- Proficiency with Microsoft Office software
- High level attention to detail on fit, fabric and garment construction
- Industry awareness both in Luxury Ready to Wear and Bridal with strong business instincts
- Excellent verbal and written communication skills
- Ability to thrive in a team environment and work collaboratively
- Understanding of, and passion for client experience
- Foreign language skills are preferred but not required
- Ability to lift 15 +lbs
- A flexible schedule with the ability to work late nights, weekends, and some holidays
Location
London
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