General Manager - Retail - London


  • Demonstrate sales leadership by playing an active role on the sales floor through client engagement and product knowledge ensuring an elevated level of service is provided.
  • Train and communicate current collection knowledge to all staff to ensure the team is fully educated on brand standards and language
  • Develop and implement business action plans to enhance sales for each product category
  • Conduct monthly coaching meetings with staff to review performance and provide constructive, timely feedback. Oversee annual review process for all store employees and set annual employee goals
  • Attract, recruit, and retain a high performing team and build a talent pool through networking
  • Manage the ongoing training of sales staff to retain and develop high potential clients delivering successful results
  • Promote brand awareness and capture market share through community outreach in the European Market
  • Lead the team on delivering superior customer service and after sales experience to increase and retain customer loyalty. Build and monitor CRM reporting with sales staff
  • Monitor store expenses and maintain store budget while aiming to reduce overall cost
  • Complete all necessary administrative duties and reporting in a timely manner necessary with a special-order business
  • Oversee the processing of daily incoming and outbound merchandise shipments
  • Provide accurate monthly schedules by analyzing peak hours to ensure adequate floor coverage, drive sales and always ensure exceptional customer experiences
  • Support and maintain visual merchandising standards
  • Maintain full organization of company assets in both the back of house and sales floor


  • Minimum of 7 years sales management experience in luxury retail
  • Bachelor’s Degree is preferred
  • Experience in successfully opening a new store with a proven track record in creating an effective on boarding program
  • Proven ability to drive positive customer experiences that build loyalty and deliver results
  • Ability to manage competing priorities in a fast-paced, evolving environment
  • Proficiency with Microsoft Office software
  • High level attention to detail on fit, fabric and garment construction
  • Industry awareness both in Luxury Ready to Wear and Bridal with strong business instincts
  • Excellent verbal and written communication skills
  • Ability to thrive in a team environment and work collaboratively
  • Understanding of, and passion for client experience
  • Foreign language skills are preferred but not required
  • Ability to lift 15 +lbs
  • A flexible schedule with the ability to work late nights, weekends, and some holidays