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General Manager - Retail - London

WHAT YOU’LL DO

  • Demonstrate sales leadership by playing an active role on the sales floor through client engagement and product knowledge ensuring an elevated level of service is provided.
  • Train and communicate current collection knowledge to all staff to ensure the team is fully educated on brand standards and language
  • Develop and implement business action plans to enhance sales for each product category
  • Conduct monthly coaching meetings with staff to review performance and provide constructive, timely feedback. Oversee annual review process for all store employees and set annual employee goals
  • Attract, recruit, and retain a high performing team and build a talent pool through networking
  • Manage the ongoing training of sales staff to retain and develop high potential clients delivering successful results
  • Promote brand awareness and capture market share through community outreach in the European Market
  • Lead the team on delivering superior customer service and after sales experience to increase and retain customer loyalty. Build and monitor CRM reporting with sales staff
  • Monitor store expenses and maintain store budget while aiming to reduce overall cost
  • Complete all necessary administrative duties and reporting in a timely manner necessary with a special-order business
  • Oversee the processing of daily incoming and outbound merchandise shipments
  • Provide accurate monthly schedules by analyzing peak hours to ensure adequate floor coverage, drive sales and always ensure exceptional customer experiences
  • Support and maintain visual merchandising standards
  • Maintain full organization of company assets in both the back of house and sales floor

ABOUT YOU

  • Minimum of 7 years sales management experience in luxury retail
  • Bachelor’s Degree is preferred
  • Experience in successfully opening a new store with a proven track record in creating an effective on boarding program
  • Proven ability to drive positive customer experiences that build loyalty and deliver results
  • Ability to manage competing priorities in a fast-paced, evolving environment
  • Proficiency with Microsoft Office software
  • High level attention to detail on fit, fabric and garment construction
  • Industry awareness both in Luxury Ready to Wear and Bridal with strong business instincts
  • Excellent verbal and written communication skills
  • Ability to thrive in a team environment and work collaboratively
  • Understanding of, and passion for client experience
  • Foreign language skills are preferred but not required
  • Ability to lift 15 +lbs
  • A flexible schedule with the ability to work late nights, weekends, and some holidays

Location
London

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Size Guide
READY TO WEAR COLLECTION SIZE CHART
US 0 2 4 6 8 10 12 14 16 18
BUST 32.5"
33.5"
34.5"
35.5"
36.5"
37.5"
39"
40.5"
42"
43.5"
WAIST
24"
25"
26"
27"
28"
29"
30.5"
32"
33.5"
35"
HIPS
35"
36"
37"
38"
39"
40"
41.5"
43"
44.5"
46"
CONVERSION CHART
US UK ITALY FRANCE JAPAN
0 4 30 34 5
2 6 40 36 7
4 6-8 40-42 36-38 7-9
6 8-10  42-44 38-40 9-11
8 12 44 40 11
10 14 46 42 13
12 16 48 44 15
14 18 50 46 17
16 20 52 48 19
18 22 54 50 21

* PLEASE NOTE THAT CONVERSIONS ARE APPROXIMATIONS

SHOE SIZE CHART
US IT UK FR
5 35 2 36
5.5 35.5 2.5 36.5
6 36 3 37
6.5 36.5 3.5 37.5
7 37 4 38
7.5 37.5 4.5 38.5
8 38 5 39
8.5 38.5 5.5 39.5
9 39 6 40
9.5 39.5 6.5 40.5
10 40 7 41
10.5 40.5 7.5 41.5
11 41 8 42
ML MONIQUE LHUILLIER SIZE CHART
US 0 2 4 6 8 10 12 14 16
BUST 32.5" 33.5" 34.5" 35.5" 36.5" 38" 39.5" 41" 43"
WAIST 25" 26" 27" 28" 29" 30.5" 32" 33.5" 33.5"
HIP 35" 36" 37" 38" 39" 40.5" 42" 43.5" 45.5"
MONIQUE LHUILLIER X HANKY PANKY SIZE CHART
EXTRA SMALL SMALL MEDIUM LARGE
PANT SIZE 0 - 2 4 - 6 8 - 10 12 - 14
BUST 32" - 33" 34" - 35" 36" - 37" 38" - 40"
WAIST 24" - 25" 26" - 27" 28" - 29" 30" - 33"
HIPS 34" - 35" 36" - 37" 38" - 39" 40" - 43"
 
TRIANGLE BRALETTES EXTRA SMALL SMALL MEDIUM LARGE
BRA SIZE EQUIVALENT 32 A/B 34 A/B 36 A/B 38 A/B
SOFT BRAS EXTRA SMALL SMALL MEDIUM LARGE
BRA SIZE EQUIVALENT 30 A/B - 32 A 32 B/C - 34 A/C 34 C - 36 A/B 36 C - 38 A/B


* PLEASE NOTE THAT ML MONIQUE LHUILLIER IS OUR CONTEMPOARY COLLECTION. SIZING DOES VARY FROM OUR SIGNATURE READY TO WEAR COLLECTION.