WHAT YOU’LL DO

• Demonstrate sales leadership by playing an active role on the sales floor through client engagement and product knowledge ensuring an elevated level of service is provided.
• Train and communicate current collection knowledge to all staff to ensure the team is fully educated on brand standards and language
• Develop and implement business action plans to enhance sales for each product category
• Conduct monthly coaching meetings with staff to review performance and provide constructive, timely feedback. Oversee annual review process for all store employees and set annual employee goals
• Attract, recruit, and retain a high performing team and build a talent pool through networking
• Manage the ongoing training of sales staff to retain and develop high potential clients delivering successful results
• Promote brand awareness and capture market share through community outreach in the European Market
• Lead the team on delivering superior customer service and after sales experience to increase and retain customer loyalty. Build and monitor CRM reporting with sales staff
• Monitor store expenses and maintain store budget while aiming to reduce overall cost
• Complete all necessary administrative duties and reporting in a timely manner necessary with a special-order business
• Oversee the processing of daily incoming and outbound merchandise shipments
• Provide accurate monthly schedules by analyzing peak hours to ensure adequate floor coverage, drive sales and always ensure exceptional customer experiences
• Support and maintain visual merchandising standards
• Maintain full organization of company assets in both the back of house and sales floor

ABOUT YOU

• Minimum of 7 years sales management experience in luxury retail
• Bachelor’s Degree is preferred
• Experience in successfully opening a new store with a proven track record in creating an effective on boarding program
• Proven ability to drive positive customer experiences that build loyalty and deliver results
• Ability to manage competing priorities in a fast-paced, evolving environment
• Proficiency with Microsoft Office software
• High level attention to detail on fit, fabric and garment construction
• Industry awareness both in Luxury Ready to Wear and Bridal with strong business instincts
• Excellent verbal and written communication skills
• Ability to thrive in a team environment and work collaboratively
• Understanding of, and passion for client experience
• Foreign language skills are preferred but not required
• Ability to lift 15 +lbs
• A flexible schedule with the ability to work late nights, weekends, and some holidays

Location
London