FREE U.S. Ground Shipping & Returns for all orders within the United States

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International Shipping Available Worldwide

Customer Concierge

Email

Customer Conciergecustomerservice@moniquelhuillier.com

Public Relations pr@moniquelhuillier.com

Careers careers@moniquelhuillier.com

Visit

Monique Lhuillier Flagship Stores - Los Angeles, New York, Costa Mesa

Book appointment

Chat

You can contact us via chat. Find us in the bottom right hand corner of the screen when we're available.

Return Policy

Monique Lhuillier wants to ensure your complete satisfaction for all online purchases. We will gladly accept your return, on domestic orders, of unworn and unaltered merchandise within 14 calendar days from the date delivered.

- All returned merchandise should have the original tags attached, and be in the same condition as when it was received.

- All footwear must be tried on carpeted surfaces only.

- Items must be sent back with the original garment bag and packaged in a suitable way to protect contents.

- Please avoid wearing perfume or deodorant as these can leave marks or scents, which may make the item non-returnable.

To begin a return, visit our Returns Page or log into your account, and select returns. Follow the steps and a return label will be emailed to you. Refunds may only be issued in the same form as payment and are processed 2-3 business days after the return is delivered. Shipping costs are non-refundable and refunds will not be issued after the return window has ended.

Monique Lhuillier reserves the right to refuse the return of any merchandise that does not adhere to our policy; such items will not be accepted and will be sent back to the customer.

Merchandise purchased online cannot be returned to a Monique Lhuillier Flagship Boutique.

Sale merchandise, and anything noted as final sale such as Eau de Parfum, Books, Special Orders and many lingerie items, are final sale with no exceptions. International orders are final sale and cannot be returned.

In the event that we processed an order incorrectly or you received a damaged item, please contact a customer service representative immediately upon delivery at orders@moniquelhuillier.com

  • Order Changes / Cancellations

    We will make every effort to accommodate your change request; however, once an order has been processed for shipment, we are unable to modify or cancel the order for any reason. For assistance, please contact a customer service representative at orders@moniquelhuillier.com

  • International Orders

    Moniquelhuillier.com now ships to over 100 countries worldwide through our partnership with Global-E. International customers are now able to shop our products online in their local currencies, with the amount paid fully inclusive of delivery to the specified international delivery address and all duties, taxes and customs clearance feels. The customer is responsible for assuring that any products you order comply with your local state and federal government regulations. Although you will be shopping on the Moniquelhuillier.com website, once you place an international order your transactions and delivery will be handled via Global-E. Please note all international orders are final sale and cannot be returned.

  • Product Availability

    All products are subject to availability. While we make every effort to only display items that are currently in stock, there may be instances when an item is no longer available. Once an order is placed, you will receive an e-mail confirmation. Please note that this e-mail does not guarantee the availability of the products you selected for purchase. Once stock has been allocated for your order and shipping is processed, you will receive a separate e-mail to inform you that your package has been shipped. This email will include your tracking number. Continue to refer to the UPS website for progress on your delivery.

  • Shipping & Delivery

    All domestic orders are shipped via UPS. For security reasons, purchases made online require a signature upon delivery unless opted out at checkout. In addition, purchases may not be shipped to P.O. boxes or APO/FPO addresses.

    To estimate the total delivery time for your purchase, please allow one to two business days to process your order for shipment. Orders are processed and delivered Monday through Friday excluding holidays. Monique Lhuillier cannot be responsible for unanticipated shipper delays.

    Orders with multiple items may ship in multiple packages.

    DOMESTIC SHIPPING METHODS & FEES

    Next day 47.00 USD

    Second day 34.00 USD

    Ground complimentary

    INTERNATIONAL ORDERS

    Moniquelhuillier.com now ships to over 100 countries worldwide through our partnership with Global-E. International customers are now able to shop our products online in their local currencies, with the amount paid fully inclusive of delivery to the specified international delivery address and all duties, taxes and customs clearance feels. The customer is responsible for assuring that any products you order comply with the local state and federal government regulations. The local authorities of the destination country may request the customer to provide ID or Tax ID upon delivery.

    Although you will be shopping on the Moniquelhuillier.com website, once you place an international order your transactions and delivery will be handled via Global-E.

    Please note all international orders are final sale and cannot be returned. Please contact Global-E Online Support for any inquiries regarding your international order.

  • How can I locate an authorized Monique Lhuillier retailer?

    Please use our Store Locator to find one near you

  • Can I order a bridal gown online?

    Our Ready to Wed Collection is available for purchase online under our Shop/Wedding category. Our Signature, Platinum and Bliss Collections are made to order, and are not available to purchase directly on our website. If you would like to purchase a Signature, Platinum or Bliss Gown, please contact bridalsales@moniquelhuillier.com

  • Do you ship internationally?

    Yes. We ship to over 100 countries worldwide. To find out if your country is included, please contact customerservice@moniquelhuillier.com

  • When will my pre-order item(s) be available for delivery?

    Please allow up to 10 weeks of production time on all Pre-Orders. You will receive a shipping confirmation and tracking number once your item is ready for delivery. For more information on availability, please contact customerservice@moniquelhuillier.com

  • How can I determine the proper size to order?

    Our size chart is located on each individual product detail page. If you have questions regarding our sizing, please contact a customer service representative at customerservice@moniquelhuillier.com

  • Alterations

    Merchandise purchased online cannot be altered in a Monique Lhuillier Flagship Store.

  • If I do not see my size available online, am I able to order it?

    Most often, yes. There are certain items that are only produced in a limited size run. Special orders are final sale. If you do not see your size available online, please contact a customer service representative at customerservice@moniquelhuillier.com

  • What payment methods are accepted?

    Visa, American Express, MasterCard, Discover, Affirm and PayPal

Customer Concierge

Select topic
Contact us Returns Orders FAQs
  • Contact Us
  • Returns
  • Orders
  • FAQs

Email

Customer Concierge

customerservice@moniquelhuillier.com

Public Relations

pr@moniquelhuillier.com

Careers

careers@moniquelhuillier.com

Visit

Monique Lhuillier Flagship Stores - Los Angeles, New York, Costa Mesa

Book appointment

Chat

You can contact us via chat. Find us in the bottom right hand corner of the screen when we're available.

Return Policy

Monique Lhuillier wants to ensure your complete satisfaction for all online purchases. We will gladly accept your return, on domestic orders, of unworn and unaltered merchandise within 14 calendar days from the date delivered.

- All returned merchandise should have the original tags attached, and be in the same condition as when it was received.

- All footwear must be tried on carpeted surfaces only.

- Items must be sent back with the original garment bag and packaged in a suitable way to protect contents.

- Please avoid wearing perfume or deodorant as these can leave marks or scents, which may make the item non-returnable.

To begin a return, visit our Returns Page or log into your account, and select returns. Follow the steps and a return label will be emailed to you. Refunds may only be issued in the same form as payment and are processed 2-3 business days after the return is delivered. Shipping costs are non-refundable and refunds will not be issued after the return window has ended.

Monique Lhuillier reserves the right to refuse the return of any merchandise that does not adhere to our policy; such items will not be accepted and will be sent back to the customer.

Merchandise purchased online cannot be returned to a Monique Lhuillier Flagship Boutique.

Sale merchandise, and anything noted as final sale such as Eau de Parfum, Books, Special Orders and many lingerie items, are final sale with no exceptions. International orders are final sale and cannot be returned.

In the event that we processed an order incorrectly or you received a damaged item, please contact a customer service representative immediately upon delivery at orders@moniquelhuillier.com

  • Order Changes / Cancellations

    We will make every effort to accommodate your change request; however, once an order has been processed for shipment, we are unable to modify or cancel the order for any reason. For assistance, please contact a customer service representative at orders@moniquelhuillier.com

  • International Orders

    Moniquelhuillier.com now ships to over 100 countries worldwide through our partnership with Global-E. International customers are now able to shop our products online in their local currencies, with the amount paid fully inclusive of delivery to the specified international delivery address and all duties, taxes and customs clearance feels. The customer is responsible for assuring that any products you order comply with your local state and federal government regulations. Although you will be shopping on the Moniquelhuillier.com website, once you place an international order your transactions and delivery will be handled via Global-E. Please note all international orders are final sale and cannot be returned.

  • Product Availability

    All products are subject to availability. While we make every effort to only display items that are currently in stock, there may be instances when an item is no longer available. Once an order is placed, you will receive an e-mail confirmation. Please note that this e-mail does not guarantee the availability of the products you selected for purchase. Once stock has been allocated for your order and shipping is processed, you will receive a separate e-mail to inform you that your package has been shipped. This email will include your tracking number. Continue to refer to the UPS website for progress on your delivery.

  • Shipping & Delivery

    All domestic orders are shipped via UPS. For security reasons, purchases made online require a signature upon delivery unless opted out at checkout. In addition, purchases may not be shipped to P.O. boxes or APO/FPO addresses.

    To estimate the total delivery time for your purchase, please allow one to two business days to process your order for shipment. Orders are processed and delivered Monday through Friday excluding holidays. Monique Lhuillier cannot be responsible for unanticipated shipper delays.

    Orders with multiple items may ship in multiple packages.

    DOMESTIC SHIPPING METHODS & FEES

    Next day 47.00 USD

    Second day 34.00 USD

    Ground complimentary

    INTERNATIONAL ORDERS

    Moniquelhuillier.com now ships to over 100 countries worldwide through our partnership with Global-E. International customers are now able to shop our products online in their local currencies, with the amount paid fully inclusive of delivery to the specified international delivery address and all duties, taxes and customs clearance feels. The customer is responsible for assuring that any products you order comply with the local state and federal government regulations. The local authorities of the destination country may request the customer to provide ID or Tax ID upon delivery.

    Although you will be shopping on the Moniquelhuillier.com website, once you place an international order your transactions and delivery will be handled via Global-E.

    Please note all international orders are final sale and cannot be returned. Please contact Global-E Online Support for any inquiries regarding your international order.

  • How can I locate an authorized Monique Lhuillier retailer?

    Please use our Store Locator to find one near you

  • Can I order a bridal gown online?

    Our Ready to Wed Collection is available for purchase online under our Shop/Wedding category. Our Signature, Platinum and Bliss Collections are made to order, and are not available to purchase directly on our website. If you would like to purchase a Signature, Platinum or Bliss Gown, please contact bridalsales@moniquelhuillier.com

  • Do you ship internationally?

    Yes. We ship to over 100 countries worldwide. To find out if your country is included, please contact customerservice@moniquelhuillier.com

  • When will my pre-order item(s) be available for delivery?

    Please allow up to 10 weeks of production time on all Pre-Orders. You will receive a shipping confirmation and tracking number once your item is ready for delivery. For more information on availability, please contact customerservice@moniquelhuillier.com

  • How can I determine the proper size to order?

    Our size chart is located on each individual product detail page. If you have questions regarding our sizing, please contact a customer service representative at customerservice@moniquelhuillier.com

  • Alterations

    Merchandise purchased online cannot be altered in a Monique Lhuillier Flagship Store.

  • If I do not see my size available online, am I able to order it?

    Most often, yes. There are certain items that are only produced in a limited size run. Special orders are final sale. If you do not see your size available online, please contact a customer service representative at customerservice@moniquelhuillier.com

  • What payment methods are accepted?

    Visa, American Express, MasterCard, Discover, Affirm and PayPal

Size Guide
READY TO WEAR COLLECTION SIZE CHART
US 0 2 4 6 8 10 12 14 16 18
BUST 32.5"
33.5"
34.5"
35.5"
36.5"
37.5"
39"
40.5"
42"
43.5"
WAIST
24"
25"
26"
27"
28"
29"
30.5"
32"
33.5"
35"
HIPS
35"
36"
37"
38"
39"
40"
41.5"
43"
44.5"
46"
CONVERSION CHART
US UK ITALY FRANCE JAPAN
0 4 30 34 5
2 6 40 36 7
4 6-8 40-42 36-38 7-9
6 8-10  42-44 38-40 9-11
8 12 44 40 11
10 14 46 42 13
12 16 48 44 15
14 18 50 46 17
16 20 52 48 19
18 22 54 50 21

* PLEASE NOTE THAT CONVERSIONS ARE APPROXIMATIONS

SHOE SIZE CHART
US IT UK FR
5 35 2 36
5.5 35.5 2.5 36.5
6 36 3 37
6.5 36.5 3.5 37.5
7 37 4 38
7.5 37.5 4.5 38.5
8 38 5 39
8.5 38.5 5.5 39.5
9 39 6 40
9.5 39.5 6.5 40.5
10 40 7 41
10.5 40.5 7.5 41.5
11 41 8 42
ML MONIQUE LHUILLIER SIZE CHART
US 0 2 4 6 8 10 12 14 16
BUST 32.5" 33.5" 34.5" 35.5" 36.5" 38" 39.5" 41" 43"
WAIST 25" 26" 27" 28" 29" 30.5" 32" 33.5" 33.5"
HIP 35" 36" 37" 38" 39" 40.5" 42" 43.5" 45.5"
MONIQUE LHUILLIER X HANKY PANKY SIZE CHART
EXTRA SMALL SMALL MEDIUM LARGE
PANT SIZE 0 - 2 4 - 6 8 - 10 12 - 14
BUST 32" - 33" 34" - 35" 36" - 37" 38" - 40"
WAIST 24" - 25" 26" - 27" 28" - 29" 30" - 33"
HIPS 34" - 35" 36" - 37" 38" - 39" 40" - 43"
 
TRIANGLE BRALETTES EXTRA SMALL SMALL MEDIUM LARGE
BRA SIZE EQUIVALENT 32 A/B 34 A/B 36 A/B 38 A/B
SOFT BRAS EXTRA SMALL SMALL MEDIUM LARGE
BRA SIZE EQUIVALENT 30 A/B - 32 A 32 B/C - 34 A/C 34 C - 36 A/B 36 C - 38 A/B


* PLEASE NOTE THAT ML MONIQUE LHUILLIER IS OUR CONTEMPOARY COLLECTION. SIZING DOES VARY FROM OUR SIGNATURE READY TO WEAR COLLECTION.