Key Responsibilities

  Oversees execution of tasks for daily store operations and support functions, such as:

• Inbound merchandise / supply receiving
• Outbound customer merchandise presentation, store to store transfers and all aspects of shipping and tracking
• Set standards for shipping etiquette and garment quality control
• Supports online sales with accurate and timely order fulfillment
• Supports all new merchandise tagging, selling floor representation, and back of house organization
• Manages store supply budgets and inventory control, in order to optimize profitability
• Provides support maintenance of all mechanical, technological and operating systems
• Collaborates effectively with General Manager, Alterations Manager and Sales Team to provide high level of support in achievement of selling and customer service objectives 
• Trains and develops support roles to provide a high level of sales and operational support to ensure the overall best store experience 
• Responsible for overseeing interior and exterior appearance issues and formulating requests for repairs
• Acts as key member of store leadership team and partners with General Manager and Alterations Manager to provide support for their objectives
• Trains, coaches and enforces all procedures and processes related to inventory movement and operational functionalities
• Leads by example as a role model by establishing and adhering to high ethical standards and company procedures while ensuring understanding from all team members
• Creates a gracious and welcoming environment for internal and external customers as well as other partners
• Maintains top level customer service standards when assisting customers and helping the sales staff meet customers’ demands
• Liaison between the Flagship Staff and Alterations Department; Manage fitting schedule and work together with the Alterations Manager to ensure customer service excellence and product standards are upheld
• Ensure the maintenance of inventory accuracy; Resolve and report discrepancies in a timely manner; Responsible for Quarterly Physical Inventory all facets
• Responsible for completion of daily and monthly reporting in a timely and accurate fashion
• Maintain and control all status requests and shipping schedule for customer orders needed in to uphold client expectations and the Alterations Schedule
• Responsible to be on call and available for any unplanned after hour situations 

Qualifications

• Bachelor's degree in a business-related field
• 5+ years of operational experience in Luxury Retail or Bridal 
• Proven track record achieving results
• Excellent organization and administration skills are required,
• Advanced Microsoft office & computer skills, especially Excel is required
• Experience in NetSuite, Bridal Live or Slack a plus
• Outstanding oral and written communication
• Strong attention to detail in a fast-paced environment
• Ability to handle multiple tasks simultaneously
• Team Player Mentality
• This position requires standing, bending, climbing stairs, lifting and carrying up to 30 pounds
• Demonstrates strong decision-making skills
• Uses critical thinking skills to analyze problems and to recommend solutions
• Responds to unexpected changes in work environment with creativity and resilience
• Establishes and upholds high personal standards for individual work and environment

Location

New York, NY