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Operations Manager- New York

Key Responsibilities

  Oversees execution of tasks for daily store operations and support functions, such as:

  • Inbound merchandise / supply receiving
  • Outbound customer merchandise presentation, store to store transfers and all aspects of shipping and tracking
  • Set standards for shipping etiquette and garment quality control
  • Supports online sales with accurate and timely order fulfillment
  • Supports all new merchandise tagging, selling floor representation, and back of house organization
  • Manages store supply budgets and inventory control, in order to optimize profitability
  • Provides support maintenance of all mechanical, technological and operating systems
  • Collaborates effectively with General Manager, Alterations Manager and Sales Team to provide high level of support in achievement of selling and customer service objectives 
  • Trains and develops support roles to provide a high level of sales and operational support to ensure the overall best store experience 
  • Responsible for overseeing interior and exterior appearance issues and formulating requests for repairs
  • Acts as key member of store leadership team and partners with General Manager and Alterations Manager to provide support for their objectives
  • Trains, coaches and enforces all procedures and processes related to inventory movement and operational functionalities
  • Leads by example as a role model by establishing and adhering to high ethical standards and company procedures while ensuring understanding from all team members
  • Creates a gracious and welcoming environment for internal and external customers as well as other partners
  • Maintains top level customer service standards when assisting customers and helping the sales staff meet customers’ demands
  • Liaison between the Flagship Staff and Alterations Department; Manage fitting schedule and work together with the Alterations Manager to ensure customer service excellence and product standards are upheld
  • Ensure the maintenance of inventory accuracy; Resolve and report discrepancies in a timely manner; Responsible for Quarterly Physical Inventory all facets
  • Responsible for completion of daily and monthly reporting in a timely and accurate fashion
  • Maintain and control all status requests and shipping schedule for customer orders needed in to uphold client expectations and the Alterations Schedule
  • Responsible to be on call and available for any unplanned after hour situations 

                                         

                                        Qualifications

                                        • Bachelor's degree in a business-related field
                                        • 5+ years of operational experience in Luxury Retail or Bridal 
                                        • Proven track record achieving results
                                        • Excellent organization and administration skills are required,
                                        • Advanced Microsoft office & computer skills, especially Excel is required
                                        • Experience in NetSuite, Bridal Live or Slack a plus
                                        • Outstanding oral and written communication
                                        • Strong attention to detail in a fast-paced environment
                                        • Ability to handle multiple tasks simultaneously
                                        • Team Player Mentality
                                        • This position requires standing, bending, climbing stairs, lifting and carrying up to 30 pounds
                                        • Demonstrates strong decision-making skills
                                        • Uses critical thinking skills to analyze problems and to recommend solutions
                                        • Responds to unexpected changes in work environment with creativity and resilience
                                        • Establishes and upholds high personal standards for individual work and environment

                                                                     

                                                                    Location

                                                                    New York, NY  

                                                                     

                                                                     


                                                                     

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                                                                    Size Guide
                                                                    READY TO WEAR COLLECTION SIZE CHART
                                                                    US 0 2 4 6 8 10 12 14 16 18
                                                                    BUST 32.5"
                                                                    33.5"
                                                                    34.5"
                                                                    35.5"
                                                                    36.5"
                                                                    37.5"
                                                                    39"
                                                                    40.5"
                                                                    42"
                                                                    43.5"
                                                                    WAIST
                                                                    24"
                                                                    25"
                                                                    26"
                                                                    27"
                                                                    28"
                                                                    29"
                                                                    30.5"
                                                                    32"
                                                                    33.5"
                                                                    35"
                                                                    HIPS
                                                                    35"
                                                                    36"
                                                                    37"
                                                                    38"
                                                                    39"
                                                                    40"
                                                                    41.5"
                                                                    43"
                                                                    44.5"
                                                                    46"
                                                                    CONVERSION CHART
                                                                    US UK ITALY FRANCE JAPAN
                                                                    0 4 30 34 5
                                                                    2 6 40 36 7
                                                                    4 6-8 40-42 36-38 7-9
                                                                    6 8-10  42-44 38-40 9-11
                                                                    8 12 44 40 11
                                                                    10 14 46 42 13
                                                                    12 16 48 44 15
                                                                    14 18 50 46 17
                                                                    16 20 52 48 19
                                                                    18 22 54 50 21

                                                                    * PLEASE NOTE THAT CONVERSIONS ARE APPROXIMATIONS

                                                                    SHOE SIZE CHART
                                                                    US IT UK FR
                                                                    5 35 2 36
                                                                    5.5 35.5 2.5 36.5
                                                                    6 36 3 37
                                                                    6.5 36.5 3.5 37.5
                                                                    7 37 4 38
                                                                    7.5 37.5 4.5 38.5
                                                                    8 38 5 39
                                                                    8.5 38.5 5.5 39.5
                                                                    9 39 6 40
                                                                    9.5 39.5 6.5 40.5
                                                                    10 40 7 41
                                                                    10.5 40.5 7.5 41.5
                                                                    11 41 8 42
                                                                    ML MONIQUE LHUILLIER SIZE CHART
                                                                    US 0 2 4 6 8 10 12 14 16
                                                                    BUST 32.5" 33.5" 34.5" 35.5" 36.5" 38" 39.5" 41" 43"
                                                                    WAIST 25" 26" 27" 28" 29" 30.5" 32" 33.5" 33.5"
                                                                    HIP 35" 36" 37" 38" 39" 40.5" 42" 43.5" 45.5"
                                                                    MONIQUE LHUILLIER X HANKY PANKY SIZE CHART
                                                                    EXTRA SMALL SMALL MEDIUM LARGE
                                                                    PANT SIZE 0 - 2 4 - 6 8 - 10 12 - 14
                                                                    BUST 32" - 33" 34" - 35" 36" - 37" 38" - 40"
                                                                    WAIST 24" - 25" 26" - 27" 28" - 29" 30" - 33"
                                                                    HIPS 34" - 35" 36" - 37" 38" - 39" 40" - 43"
                                                                     
                                                                    TRIANGLE BRALETTES EXTRA SMALL SMALL MEDIUM LARGE
                                                                    BRA SIZE EQUIVALENT 32 A/B 34 A/B 36 A/B 38 A/B
                                                                    SOFT BRAS EXTRA SMALL SMALL MEDIUM LARGE
                                                                    BRA SIZE EQUIVALENT 30 A/B - 32 A 32 B/C - 34 A/C 34 C - 36 A/B 36 C - 38 A/B


                                                                    * PLEASE NOTE THAT ML MONIQUE LHUILLIER IS OUR CONTEMPOARY COLLECTION. SIZING DOES VARY FROM OUR SIGNATURE READY TO WEAR COLLECTION.