Operations Manager- New York

Key Responsibilities

Oversees execution of tasks for daily store operations and support functions, such as:

Inbound merchandise / supply receiving
Outbound customer merchandise presentation, store to store transfers and all aspects of shipping and tracking
Set standards for shipping etiquette and garment quality control
Supports online sales with accurate and timely order fulfillment
Supports all new merchandise tagging, selling floor representation, and back of house organization
Manages store supply budgets and inventory control, in order to optimize profitability
Provides support maintenance of all mechanical, technological and operating systems
Collaborates effectively with General Manager, Alterations Manager and Sales Team to provide high level of support in achievement of selling and customer service objectives
Trains and develops support roles to provide a high level of sales and operational support to ensure the overall best store experience
Responsible for overseeing interior and exterior appearance issues and formulating requests for repairs
Acts as key member of store leadership team and partners with General Manager and Alterations Manager to provide support for their objectives
Trains, coaches and enforces all procedures and processes related to inventory movement and operational functionalities
Leads by example as a role model by establishing and adhering to high ethical standards and company procedures while ensuring understanding from all team members
Creates a gracious and welcoming environment for internal and external customers as well as other partners
Maintains top level customer service standards when assisting customers and helping the sales staff meet customers’ demands
Liaison between the Flagship Staff and Alterations Department; Manage fitting schedule and work together with the Alterations Manager to ensure customer service excellence and product standards are upheld
Ensure the maintenance of inventory accuracy; Resolve and report discrepancies in a timely manner; Responsible for Quarterly Physical Inventory all facets
Responsible for completion of daily and monthly reporting in a timely and accurate fashion
Maintain and control all status requests and shipping schedule for customer orders needed in to uphold client expectations and the Alterations Schedule
Responsible to be on call and available for any unplanned after hour situations

Qualifications

Bachelor's degree in a business-related field
5+ years of operational experience in Luxury Retail or Bridal
Proven track record achieving results
Excellent organization and administration skills are required,
Advanced Microsoft office & computer skills, especially Excel is required
Experience in NetSuite, Bridal Live or Slack a plus
Outstanding oral and written communication
Strong attention to detail in a fast-paced environment
Ability to handle multiple tasks simultaneously
Team Player Mentality
This position requires standing, bending, climbing stairs, lifting and carrying up to 30 pounds
Demonstrates strong decision-making skills
Uses critical thinking skills to analyze problems and to recommend solutions
Responds to unexpected changes in work environment with creativity and resilience
Establishes and upholds high personal standards for individual work and environment