Operations Manager- New York

Key Responsibilities

  Oversees execution of tasks for daily store operations and support functions, such as:

  • Inbound merchandise / supply receiving
  • Outbound customer merchandise presentation, store to store transfers and all aspects of shipping and tracking
  • Set standards for shipping etiquette and garment quality control
  • Supports online sales with accurate and timely order fulfillment
  • Supports all new merchandise tagging, selling floor representation, and back of house organization
  • Manages store supply budgets and inventory control, in order to optimize profitability
  • Provides support maintenance of all mechanical, technological and operating systems
  • Collaborates effectively with General Manager, Alterations Manager and Sales Team to provide high level of support in achievement of selling and customer service objectives 
  • Trains and develops support roles to provide a high level of sales and operational support to ensure the overall best store experience 
  • Responsible for overseeing interior and exterior appearance issues and formulating requests for repairs
  • Acts as key member of store leadership team and partners with General Manager and Alterations Manager to provide support for their objectives
  • Trains, coaches and enforces all procedures and processes related to inventory movement and operational functionalities
  • Leads by example as a role model by establishing and adhering to high ethical standards and company procedures while ensuring understanding from all team members
  • Creates a gracious and welcoming environment for internal and external customers as well as other partners
  • Maintains top level customer service standards when assisting customers and helping the sales staff meet customers’ demands
  • Liaison between the Flagship Staff and Alterations Department; Manage fitting schedule and work together with the Alterations Manager to ensure customer service excellence and product standards are upheld
  • Ensure the maintenance of inventory accuracy; Resolve and report discrepancies in a timely manner; Responsible for Quarterly Physical Inventory all facets
  • Responsible for completion of daily and monthly reporting in a timely and accurate fashion
  • Maintain and control all status requests and shipping schedule for customer orders needed in to uphold client expectations and the Alterations Schedule
  • Responsible to be on call and available for any unplanned after hour situations 



                                        • Bachelor's degree in a business-related field
                                        • 5+ years of operational experience in Luxury Retail or Bridal 
                                        • Proven track record achieving results
                                        • Excellent organization and administration skills are required,
                                        • Advanced Microsoft office & computer skills, especially Excel is required
                                        • Experience in NetSuite, Bridal Live or Slack a plus
                                        • Outstanding oral and written communication
                                        • Strong attention to detail in a fast-paced environment
                                        • Ability to handle multiple tasks simultaneously
                                        • Team Player Mentality
                                        • This position requires standing, bending, climbing stairs, lifting and carrying up to 30 pounds
                                        • Demonstrates strong decision-making skills
                                        • Uses critical thinking skills to analyze problems and to recommend solutions
                                        • Responds to unexpected changes in work environment with creativity and resilience
                                        • Establishes and upholds high personal standards for individual work and environment



                                                                    New York, NY