Prestigious Ready to Wear and Bridal Designer, Monique Lhuillier, is seeking a Sales/Operations Assistant for our South Coast Plaza Flagship boutique. This role will provide effective and efficient execution of all back-of-house responsibilities in managing the day-to-day workflow.

Operations:

• Manages entire shipping and receiving process; all boxes and inventory to be unpacked and appropriate action taken without delays
• Ecommerce order fulfillment and processing following brand guidelines and directives
• Packs, handles, and stores merchandise according to Monique Lhuillier standards
• Working proactively with General Manager and Alterations Manager on repairs and quality issues to be resolved quickly and appropriately upholding the highest level of quality
• Ensures timely movement of new merchandise being stocked to the floor
• Assists with physical inventory process, weekly floor counts/monthly cycle counts and maintains reconciliation of stock discrepancies
• Full knowledge on POS functions to both support the sales team
• Ensures the organization and efficient operation of back of house
• Develop and share ideas to reduce increase efficiency and reduce costs
• After sales - Manage workflow of COG goods with General Manager and Alterations Manager
• Supply Ordering – all store, office, and shipping supplies
• Assists with physical maintenance of the boutique

Sales Support:

• Support the team in the selling process, ensuring the highest level of client experience
• Ensures an exceptional client experience by welcoming and tending to clients as they enter the boutique and navigate through the store
• Assist selling team with running products, wrapping products for clients, client’s fitting room clean-up, steaming etc.
• Assist with floor coverage when needed, prepared to sell and offer the same level of customer care any consultant would offer in terms of product knowledge and the customer experience
• Support store initiatives and projects

Skills & Requirements: 

• 2-3 years experience with overseeing shipping & receiving responsibilities within a retail environment
• Bachelor’s degree preferred
• Demonstrates an energetic and positive attitude
• Ability to project an approachable and professional image in personal demeanor, appearance and manner
• Versatile and flexible; embraces change and is consistently able to develop and adapt to the needs of the business
• Must possess a strong attention to detail, reporting  and follow-up
• Demonstrate the ability to handle multiple tasks simultaneously
• Driven to learn and grow, grasp new concepts quickly, prioritizes efficiently and is organized
• Excellent communication and analytical skills, both oral and written with an emphasis on the details
• Team player, “no task is too big or too small” attitude
• Proactively contributes to creating a team atmosphere that is professional and enjoyable
• Knowledge of computer systems, which include: Microsoft Outlook, Excel, Word
• Some heavy lifting required
• Additional language fluency is a plus

Location
South Coast Plaza 
Cost Mesa, CA