Operations Luxury Retail Associate | Costa Mesa, CA APPLY NOW

Costa Mesa, CA

Full time

ABOUT MONIQUE LHUILLIER

Established in 1996, the Monique Lhuillier brand has become synonymous with luxury, femininity, allure and unparalleled glamour. The company is one of the leading fashion houses in design, quality, and creativity. With a passion for creating collections that are both feminine and modern, Monique Lhuillier continues to design ready-to-wear, accessories and bridal collections that are luxurious, chic and true to her aesthetic.

ABOUT THE OPPORTUNITY

A Monique Lhuillier Operations Associate maintains boutique operations by receiving, handling, and managing inventory of merchandise in a timely and organized manner. The ideal candidate will be able to personify the Monique Lhuillier spirit through a deep understanding and conveyance of brand image and products.

ABOUT YOU

Bachelor's degree in a business-related field
3+ years of operational experience in Luxury Retail
Excellent organization and administration skills are required
Advanced Microsoft office & computer skills, especially Excel is required
Experience in Bridal Live or Slack a plus
Outstanding oral and written communication
Strong attention to detail in a fast-paced environment
Ability to handle multiple tasks simultaneously
Team Player Mentality
This position requires standing, bending, climbing stairs, lifting and carrying up to 30 pounds
Demonstrates strong decision-making skills
Uses critical thinking skills to analyze problems and to recommend solutions
Responds to unexpected changes in work environment with creativity and resilience
Establishes and upholds high personal standards for individual work and environment

WHAT YOU’LL DO

Inbound merchandise / supply receiving
Outbound customer merchandise presentation, store-to-store transfers and all aspects of shipping and tracking
Set standards for shipping etiquette and garment quality control
Supports online sales with accurate and timely order fulfillment
Responsible for all new merchandise tagging, selling floor representation, and back of house organization
Manages BOH supply levels and completes store supply orders
Ensures permanent accuracy of stock in store and organizes weekly/monthly cycle counts
Organizes end of season returns
Help support and schedule maintenance needs for service providers
Collaborates effectively with General Manager, Alterations Manager and Sales Team to provide high level of support in achievement of selling and customer service objectives
Assists with all support roles both BOH and FOH to provide a high level of sales and operational support to ensure the overall best store experience
Maintains thorough awareness of interior and exterior appearance needs and formulating requests for repairs
Enforces all procedures and processes related to inventory movement and operational functionalities
Maintains top level customer service standards when assisting customers and helping the sales staff meet customers’ demands
Ensure the maintenance of inventory accuracy; Resolve and report discrepancies in a timely manner; Responsible partner for Quarterly Physical Inventory all facets
Strong Attention to detail used for all order entry, purchase order preparation and execution
Responsible for completion of daily and monthly reporting in a timely and accurate fashion
Maintain and monitor all status requests and shipping schedule for customer orders needed in to uphold client expectations and the Alterations Schedule
Ensures an exceptional client experience by welcoming and tending to clients as they enter the boutique and navigate through the store and participate in floor coverage when needed
Assist the sales team with running products, wrapping products, fitting room clean-up, steaming garments etc.
Required to work a flexible schedule based on business needs that includes evening and weekend requirements

A reasonable estimate of the current hourly rate is $21.00-$27.00, annualized from $43,680 - $56,160. The rate of pay offered may vary based on job-related knowledge, skills, and experience.