Returns
Monique Lhuillier wants to ensure your complete satisfaction for all online purchases. We will gladly accept your return, on domestic orders (USA), of unworn and unaltered merchandise within 14 calendar days from the date delivered.
- All returned merchandise should have the original tags attached, and be in the same condition as when it was received.
- All footwear must be tried on carpeted surfaces only.
- Items must be sent back with the original garment bag and packaged in a suitable way to protect contents.
- Please avoid wearing perfume or deodorant as these can leave marks or scents, which may make the item non-returnable.
To begin a return, visit moniquelhuillier.com/pages/returns or log into your account, and select returns. Follow the steps and a return label will be emailed to you. Refunds may only be issued in the same form as payment and are processed 2-3 business days after the return is delivered. Shipping costs are non-refundable and refunds will not be issued after the return window has ended.
Monique Lhuillier reserves the right to refuse the return of any merchandise that does not adhere to our policy; such items will not be accepted and will be sent back to the customer.
Merchandise purchased online cannot be returned to a Monique Lhuillier Flagship Boutique.
Sale merchandise, and anything noted as final sale such as Eau de Parfum, Books, Special Orders and many lingerie items, are final sale with no exceptions. International orders outside of the USA are final sale and cannot be returned.
In the event that we processed an order incorrectly or you received a damaged item, please contact a customer service representative immediately upon delivery at orders@moniquelhuillier.com.
Moniquelhuillier.com ships to over 100 countries worldwide through our partnership with Global-E. International customers outside of the USA are now able to shop our products online in their local currencies, with the amount paid fully inclusive of delivery to the specified international delivery address and all duties, taxes and customs clearance feels. The customer is responsible for assuring that any products you order comply with the local state and federal government regulations. Although you will be shopping on the Moniquelhuillier.com website, once you place an international order your transactions and delivery will be handled via Global-E.
Please note all international orders outside of the USA are final sale and cannot be returned.
In the event that we processed an order incorrectly or you received a damaged item, please contact a customer service representative immediately upon delivery at orders@moniquelhuillier.com.
All domestic orders are shipped via UPS. For security reasons, purchases made online require a signature upon delivery unless opted out at checkout. In addition, purchases may not be shipped to P.O. boxes or APO/FPO addresses.
To estimate the total delivery time for your purchase, please allow one to two business days to process your order for shipment. Orders are processed and delivered Monday through Friday excluding holidays. Monique Lhuillier cannot be responsible for unanticipated shipper delays.
Orders with multiple items may ship in multiple packages.
DOMESTIC SHIPPING METHODS & FEES
Next day $35.00
Second day $25.00
Ground complimentary