Returns
To start a return, click here.
Monique Lhuillier wants to ensure your complete satisfaction for all online purchases. We will gladly accept your return, on domestic orders (USA), of unworn and unaltered merchandise within 14 calendar days from the date delivered.
- All returned merchandise should have the original tags attached, and be in the same condition as when it was received.
- All footwear must be tried on carpeted surfaces only.
- Items must be sent back with the original garment bag and packaged in a suitable way to protect contents.
- Please avoid wearing perfume or deodorant as these can leave marks or scents, which may make the item non-returnable.
Refunds may only be issued in the same form as payment and are processed 2-3 business days after the return is delivered. Shipping costs are non-refundable and returns received outside of the return window will be issued as store credit.
Customers who submit high-volume or frequent returns, including multiple orders returned within a short period, unusually large quantities, or patterns that indicate excessive or non-standard return activity, will be subject to a restocking fee of 10% of the item’s purchase price.
Monique Lhuillier reserves the right to refuse the refund of any merchandise that does not adhere to our policy; such items will incur a 10% restocking fee.
Merchandise purchased online cannot be returned to a Monique Lhuillier Flagship Boutique.
Sale merchandise, and anything noted as final sale such as Eau de Parfum, Books, Special Orders and all lingerie items, are final sale with no exceptions. International orders outside of the USA are final sale and cannot be returned.
In the event that we processed an order incorrectly or you received a damaged item, please contact a customer service representative immediately upon delivery at customerservice@moniquelhuillier.com.
MoniqueLhuillier.com ships to countries worldwide. International customers are able to shop our products online in their local currencies, with duties & taxes shown at checkout. The customer is responsible for assuring that any products you order comply with your local state and federal government regulations.
Please note all international orders are final sale and cannot be returned.
In the event that we processed an order incorrectly or you received a damaged item, please contact a customer service representative immediately upon delivery at customerservice@moniquelhuillier.com.
All domestic orders are shipped via UPS. Purchases may not be shipped to P.O. boxes or APO/FPO addresses.
Please allow one to two business days to process your order for shipment. Orders are processed and delivered Monday through Friday excluding holidays. Monique Lhuillier cannot be responsible for unanticipated shipper delays.
Orders with multiple items may ship in multiple packages.
DOMESTIC SHIPPING METHODS & FEES
Next day $49.00
Second day $35.00
Ground complimentary